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Complaints procedure

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The Social Mobility Commission is committed to providing high-quality service to everyone we deal with. We treat all complaints seriously and learn from them to continuously improve.

How to complain

If you have a complaint about the service you have received from us, we prefer that you put this in writing either via email or letter.

You can also tell us by telephone or in person, but we will make a written record of your complaint and ask you to confirm this is accurate.

In the first instance, your complaint should be made to the member of staff with whom you have been dealing. If you don’t know who they are or don’t want to complain to them, please contact us one of the following ways:


Telephone: 020 7340 8397

Social Mobility Commission
1 Horse Guards Road
United Kingdom

We will investigate your complaint fully and make every effort to resolve it within 20 working days.

If this is not possible we will send you a letter explaining why and letting you know when to expect a full response.

If you’re still not satisfied

If you’re still not satisfied, you should contact your Member of Parliament and ask for your complaint to be referred to the Parliamentary and Health Service Ombudsman. The Ombudsman can carry out independent investigations into complaints about government departments, agencies and some public bodies, including the Social Mobility Commission.


All complaints received will be dealt with confidentially and in accordance with the requirements of the Data Protection Act 1998.